Cancellation Policy
  • PRESS has a 14 hour cancellation policy. We kindly request all cancellations be made no later than 14 hours before scheduled appointment. We’ll happily accommodate if the request is made in advance, unfortunately, last minute cancellations cannot be refunded or used as credit. We thank you for your understanding. If you need to change or cancel your appointment, you must notify us at least 14 hours in advance to avoid a 50%-100% cancellation fee applied to your credit card or package on file. We love you: please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged in full.
  • Please note that arriving late to your session may result in a shorter appointment so as to not penalize the clients booking after you. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.
Gift Card FAQ
  • “Can I get a refund for purchasing a gift card?” All gift card purchases (or redeemed massage sessions or packages) are non-refundable.
  • “Can I use my gift card at any studio?” Gift cards for Williamsburg or Greenpoint are location specific and are not interchangeable. Gift cards for LIC and DUMBO may be used at our Williamsburg or Greenpoint studios.
  • “Can I share my gift card with someone else to use? Of course! If you’re unable to use your gift card, we’re happy to honor it for another recipient of your choice. That said, if you redeem your gift card for a session or a package, these services may not be shared. Just give us a call or send us an email so we can help you coordinate.
  • “Does my gift card include gratuity?” Gift cards do not include gratuity.
Payment Methods
  • A Credit Card is required to book all appointments. We love you, don’t ghost us! If you do not show up for your scheduled appointment, your card or package will be charged a full cancellation fee.
  • We accept Cash, Visa, and Mastercard. We do not accept 3rd Party Vouchers. Please bring the card you wish to use with you to your session.
  • Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.
Safety / Conduct

As professional licensed therapists, we are dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session.

New Clients

First visit? Please arrive a few minutes early to start the relaxation process. You can get comfortable, fill out a health-intake form, and discuss with your therapist what you’d like to focus on. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

Pregnant Clients

Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.

Refund Policy

Due to the nature of our business, PRESS Modern Massage does not offer refunds for massage services or gift cards. Gift cards and store credit are non-transferable and can not be shared. Packages are nonrefundable.

Gratuities

Gratuities are greatly appreciated by LMTs and are accepted in Cash Only. ATMs are available on-site for your convenience.

Packages

Discounted packages are available for purchase at each location. Packages may not be shared with another client, or combined with gift cards or other offers or discounts.