Cancellation Policy
  • PRESS has a 14 hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 14 hours in advance. We love you: please don’t ghost us! Clients who no-show or late cancel (within 2 hours of their appointment) will be charged in full. Last-minute cancellations cannot be refunded or used as credit.
  • Please note that arriving late to your session may result in a shorter appointment so as to not penalize the clients booking after you. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.
COVID-19 Safety Policies & Guidelines

We are committed to the highest level of safety for our staff and clients. Our new COVID-19 safety policies and sanitation procedures are based on the most current CDC and New York State guidelines to bring you services that are even safer and, therefore, truly relaxing.

COVID-19 Safety Policies & Guidelines

COVID-19 Safety Policies & Guidelines:
  • Reschedule your appointment if you are feeling ill or have been exposed to COVID-19. Thank you for helping us keep our community as safe as possible. Your safety is always our first priority.
  • Masks are required at all times. Clients and employees are required to wear a mask in the studio at all times, including during the treatment. Face massages are not currently offered.
  • Please wait outside before your appointment. We’ve closed our common areas, including the waiting room, to reduce in-studio traffic. Your therapist will be available to buzz you in 5 minutes before your session.
  • Enhanced sanitary measures include sanitizing stations in the treatment room and lobby area with at least 60% alcohol-based hand sanitizer. We’ve kept our studio squeaky clean while you were away and will continue to do so with increased regular studio sanitation schedules. We are using EPA-approved disinfectants and paying extra attention to high-touch surfaces. This includes enhanced cleaning in between sessions and routine deep cleaning.
  • Giving treatment rooms space to breathe. Studio capacity is reduced by at least 50% and in-studio air purifiers with HEPA filters have been installed. Massage therapists alternate rooms for each client and appointments are staggered to reduce studio capacity.
  • Touchless payment. Payment is taken at the time of booking online or over the phone to streamline and simplify your visit. Gratuities are now accepted via credit card or cash. While our studios have an ATM, unfortunately, we cannot exchange bills for gratuities at this time.
  • Employees are monitoring their health. Therapists are equipped with personal protective equipment (PPE), cleaning, and disinfectant tools. Our staff has been instructed to check their temperature prior to working and stay at home if they feel sick or have been exposed to COVID-19.
FAQ:
What measures are employees taking to reduce the risk of virus exposure?
Employees are required to wear face masks at all times while working. Employees have also been instructed to take their temperature prior to working and to stay home from the studio if they’re feeling ill or have knowingly been exposed to COVID-19. Due to the nature of the profession, our massage therapists always maintain the highest level of cleanliness and personal sanitation. Our front desk staff is also working remotely to reduce studio capacity.
 
How can I prepare for my massage?
Thank you for asking! Similar to our employee protocol, all clients must wear face masks in our studio, to reschedule their appointments if they’re feeling ill or have knowingly been exposed to COVID-19, to confirm their temperature prior to their session, and to please shower before arriving for their appointment. Additionally, please bring your own water bottle to stay hydrated. 
 
What additional CDC guidelines are you implementing in your studios?
We’ve staggered our client scheduling and request clients to wait outside for their appointments to avoid traffic in the waiting area. Therapists will be available to buzz you in 5 minutes prior to your appointment. We’ve also installed in-room “Mighty Conway” air purifiers with HEPA filters, ranked as the “Best Air Purifier for 2020” by the New York Times. 
Gift Card FAQ
  • “Can I get a refund for purchasing a gift card?” All gift card purchases (or redeemed massage sessions or packages) are non-refundable.
  • “Can I use my gift card at any studio?” Gift cards for Williamsburg or Greenpoint are location specific and are not interchangeable. Gift cards for LIC and DUMBO may be used at our Williamsburg or Greenpoint studios.
  • “Can I share my gift card with someone else to use?” Of course! If you’re unable to use your gift card, we’re happy to honor it for another recipient of your choice. That said, if you redeem your gift card for a session or a package, these services may not be shared. Just give us a call or send us an email so we can help you coordinate.
  • “Does my gift card include gratuity?” Gift cards do not include gratuity.
Payment Methods
  • A credit card is required to book all appointments. We love you, don’t ghost us! If you do not show up for your scheduled appointment, your card or package will be charged in full.
  • Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.
Safety / Conduct

As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session.

New Clients

First visit? Please arrive a few minutes early to start the relaxation process. You can get comfortable, fill out a health-intake form, and discuss with your therapist what you’d like to focus on. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

Pregnant Clients

Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.

Refund Policy

Due to the nature of our business, PRESS Modern Massage does not offer refunds for massage services or gift cards. Gift cards and store credit are non-transferable and cannot be shared. Packages are nonrefundable.

Gratuities

Gratuities are greatly appreciated by LMTs. ATMs are available on-site for your convenience, but unfortunately, we cannot exchange bills at this time.

Packages

Discounted packages are available for purchase at each location. Packages may not be shared with another client, or combined with gift cards or other offers or discounts.